Security and Safety


NQBP places a high priority on ensuring Port facilities are secure from the threat of terrorism. NQBP works closely with government agencies and the port users to ensure appropriate security measures are in place.

Security Alerts

There are three security threat assessment levels:

  • Security Level 1: Normal level
  • Security Level 2: Heightened risk of a non-site-specific security threat
  • Security Level 3: A security incident has occurred, or a site-specific threat is probable or imminent.

Currently all security-regulated NQBP ports are operating at Security Level 1.

Security Compliance

Those NQBP ports that have trading links with countries throughout the world are security-regulated ports.

Maritime security requirements come into force under the International Shipping and Port Facility Security (ISPS) Code. In Australia, the Maritime Transport and Offshore Facilities Security Act 2003 (MTOFSA) and Regulations enacts these requirements as legislation.

NQBP has Maritime Security Plans, approved by the Office of Transport Security (OTS) for each of its ports, with the exception of the Port of Maryborough. Port facility operators and port service providers in these ports also have security plans approved by the Office of Transport Security (OTS).

Some of the security requirements in these ports may restrict access to some areas of the ports that have been traditionally enjoyed by the public. These measures are designed to protect the community and people employed in the port area.

The Port of Maryborough is not a security-regulated port under the MTOFSA. NQBP has no staff or facilities in this port. Therefore, security-regulated ships are responsible for ensuring the security of their operations conducted in this port.

NQBP complies fully with the requirements of the MTOFSA and Regulations. Port Security Committee meetings are held approximately every six months for each port to coordinate effective security measures across the whole port area.

Maritime Security Identification Card (MSIC)

Through legislation Australia has introduced an Australia-wide identification card for the port and maritime industry, known as the Maritime Security Identification Card (MSIC). An MSIC is valid at any port in Australia and must be worn by every person entering a restricted zone.

NQBP’s Port of Mackay Maritime Security Plan was recently reviewed and an MSIC is no longer required to enter the secured area of the Port of Mackay at security level 1, which is the current security level.

Please note that the security gates at the port will remain closed at all times and the current practice of visitors requiring access passes remains the same. Only persons with an operational need will be granted access to the port.

Any further applications for an MSIC can be made through the organisations listed below.

  1. Resource Industry Network in Mackay is also an authorised issuing body facilitated through the Port of Brisbane. Bookings can be made through msicmky@resourceindustrynetwork.org.au or by phoning 4957 5040
  2. Port of Brisbane: visit www.portbris.com.au or phone 3258 4823
  3. Multicard Pty Ltd: visit www.msic.com.au or phone 1300 666 910
  4. 1-Stop Connections: phone 1300 881 055

To facilitate the process, an awareness and induction process is available on the Port of Brisbane website.

Specific Port Security Arrangements

Port of Weipa

Members of the general public can obtain security advice from the Port of Weipa Port Security Advice fact sheet.

Port of Abbot Point

Port of Abbot Point security advice for the general public is available in the Port of Abbot Point Port Security Advice fact sheet.

Port of Hay Point

Port security advice for the general public is available in the Port of Hay Point Port Security Advice fact sheet.

Port of Mackay

Members of the general public can obtain Port of Mackay security advice in the Port of Mackay Port Security Advice fact sheet.

Ship’s Visitors

Visitors to a vessel must satisfy ID requirements to gain access through the cordon and have a verifiable reason to enter the port. Only after satisfying security of the need to visit a vessel will the visitor be permitted to enter the security-regulated port. Visitors will be required to undertake a short port induction and obtain a port access card.

Visitors will also be subject to ship access controls.

Port of Mackay Landside Restricted Zone

A landside restricted zone (LRZ) will be established in the vicinity of any wharf where a fuel or passenger ship is berthed. It will come into force one hour prior to the arrival of the relevant ship, and remain in force until that ship has intentionally let go its moorings and cleared the berth by a distance of no less than 400 metres. Any person entering that LRZ must be the holder of an MSIC and have an ‘operational need’ to be there.

Port of Mackay Waterside Restrictions

Public access to the waterways in the vicinity of the wharves, within the Mackay Harbour, is not permitted at any time. Port Notice 1/12 has been developed permitting access to certain areas of the Mackay Harbour on written application to NQPB, and appropriate conditional approval.

Port of Mackay Roads and Entrance to the Mackay Harbour

Port users must comply with applicable Queensland road rules on all Queensland roads.

For heavy vehicles, movements inside the port secure fenced area are subject to NQBP’s Excess Dimension Procedure.  Please contact the Workplace Health and Safety Manager on +61-7-4955 8144 to discuss.

As at July 2014 there are new wide load entry/exit gate arrangements at the Port given the installation of the automated gates on Harbour Road.

To access or exit the Port with wide loads, the Port has two wide load entry/exit gates:

1. automated opening gates at the Port’s main entrance on Harbour Road.  This entrance has a clearance width of 10 m; and

2. manual opening gates at the northern entry/exit off Edmund Casey Drive which has a width clearance of 11.8 m.

Operators and drivers of pilot vehicles who hold a current port access card will be able to enter/exit the Harbour Road wide load gates 24 hours day a day, 7 days a week without any additional fees being incurred for opening/closing these gates.

For enquiries about how to obtain a port access card, visit the Port Security Office at the Port’s main entrance on Harbour Road or phone the Port Security Office on +61-7-4955 8171.

Important notes:

1. The Harbour Road wide load entry/exit gate is the preferred gate to be used for heavy vehicle movement of over mass/dimension cargo.  Loads requiring a width clearance greater than that can be accommodated by using the Harbour Road gates.  The northern entry/exit gates can be used, however, as these gates are not automated, they will need to be manually opened and closed upon request by phoning the Port Security Office on +61-7-4955 8171.

2. Charges applicable for security call out and manning will apply for opening/closing the wide load gates at the northern entry/exit off Edmund Casey Drive in all circumstances, except opening and closing the gates in a relatively short period of time (i.e. takes no longer than 15 minutes) and takes place during the Port’s standard working hours (7.45 am to 4.15 pm).

3. If the northern gates are opened for longer periods of time (including outside of the Port’s standard working hours), there will be costs applicable for security call out and manning.  Information in relation to these costs can be obtained by contacting the Financial Services Supervisor by phoning +61-7-4969 0731 or by email.

4. It is also important to note that should the northern entry/exit gates need to be opened or closed outside of the Port’s standard working hours (7.45 am to 4.15 pm), the Port will require a minimum notice of 24 hours.”

Security Office

The Port of Mackay’s security office is now located immediately to the left of the main access gates as you approach the secured harbour area on Harbour Road. There is no requirement to enter the secured/gated area to access the security office. Car parking is available next to the office.

All enquiries with regard to port operations and visitor access are to be made at that office.

From 20 October 2014, operating hours for the port security office and visitor access arrangements will change.  Office hours will be from 8.00 am to 4.00 pm Monday to Friday.  The NQBP induction can be completed during office hours or online with card collection only available during the new security office hours.  If you require visitor access to a company situated within the port secure zone, please arrange visitor access with the company you are visiting.

Workplace Health and Safety

NQBP conducts its activities to provide a work environment that protects the health, safety and welfare of all people in its workplaces. NQBP has documented and structured health and safety management systems based on the Australian/New Zealand Standard 4801:2001 “Occupational Health and Safety Management System”. The NQBP management system has been developed to ensure policies and procedures are in place to effectively manage health and safety in the workplace and to ensure legislative requirements are met.

Workplace Health and Safety Compliance

NQBP uses a risk-management approach to identify potential workplace risks and implements appropriate controls to manage risks to an acceptable level. Details about this are outlined in NQBP’s Workplace Health and Safety Policy.

Workplace health and safety audits are carried out on all NQBP workplaces annually.

NQBP’s Workplace Health, Safety and Environment Committee, which includes both management and staff representatives, meets quarterly to review NQBP’s safety and environmental performance.